ICICI Lombard

ICICI Lombard is a general insurer headquartered in Mumbai, established in 2001 — 25 years in the market. The company operates in India across health, motor, and travel. We currently track 3 products from ICICI Lombard on World Best Insurer.

ICICI Lombard's most recent disclosed claim settlement ratio is 94.5% (FY2023-24), which we read as above the typical category median. The ratio is within roughly 0.7000000000000028 percentage points of the country median, so the metric is unlikely to be the deciding factor between this and a comparable insurer. This figure has been verified by our editorial team against the publishing regulator.

ICICI Lombard is a three-line insurer (health, motor, travel), with 3 products listed in our database for this country. That category breadth is wider than the typical insurer in the country (median of 1 lines per insurer), which usually reflects a bundling strategy — buy more than one line, get a multi-policy discount and one customer-service relationship to manage. The two-to-three product lines are typical of insurers running one or two flagship plans plus a specialist option for higher sums insured.

For health products, ICICI Lombard lists a cashless hospital network of 11,800 facilities. That is noticeably wider than the median peer (9,200 hospitals). Network coverage matters most outside metro cities — the headline number tells you the ceiling, not the actual density wherever you happen to need care, so cross-check with the insurer's online network search before signing.

When evaluating ICICI Lombard against other insurers in India, the metrics that matter most depend on the policy you are buying. For term life, claim settlement ratio and financial strength carry the most weight — the policy is worth nothing if the claim is denied at maturity. For health, the network breadth, pre-existing waiting period, and the specific exclusions list matter more than the headline premium difference. For motor, the depreciation schedule and the cashless garage network determine the real economic value of a claim. For travel, the medical evacuation limit and the list of excluded adventure activities are the two clauses to read before buying. ICICI Lombard's individual products are listed below — click into any plan to see our peer-aware analysis of where it sits within health.